Improve Customer Experience With Salesforce Service Cloud

Salesforce Service Cloud is a cloud-based customer relationship management (CRN) platform for contact centers. You can use it to automate tasks such as email routing, case tracking, lead scoring, and account management. Salesforce Service Cloud integrates with most third-party applications like Microsoft Office 365, Zendesk, Slack, and JIRA. Salesforce Service Cloud is a cloud computing service designed specifically for customer service and technical support businesses. It provides everything needed to manage customer interactions across multiple channels, including email, social media, chat, mobile apps, voice calls, web forms, self-service kiosks, etc.
Salesforce has built the service cloud on a foundation of artificial intelligence capabilities that enable it to learn about customers based on their behavior and preferences. This capability enables the system to adapt to changes in the way customers interact with companies, such as how they prefer to communicate via different mediums.

Wonders that that salesforce service cloud can do!

• Customer service teams often find themselves overwhelmed by incoming requests. Some companies report receiving up to 500 calls per day. But there’s no reason why you shouldn’t handle those calls yourself. With Salesforce Service Cloud, TernEdge allows you to automate processes like scheduling appointments, sending reminders, and even handling follow-ups. You can also assign cases to specific agents, track call progress, and ensure customers aren’t waiting too long for responses. And because everything happens within the same system, you don’t have to worry about juggling multiple systems.
• Salesforce Service Cloud further increases employee productivity by helping agents prioritize their daily activities.
• Salesforce Service Cloud is built to help you improve your customer service experience. With support for over 200 languages and dialects, it helps your customer service teams communicate effectively with customers around the world. And because it integrates with the rest of Salesforce CRM, it enables you to automate processes like creating cases, assigning cases to agents, managing those cases, and tracking progress.
• Salesforce Service Cloud makes it easier for users to manage their workflow. This includes automating repetitive tasks, prioritizing cases, and identifying patterns in data.
• Salesforce Service Cloud enables organizations to provide exceptional customer experience while reducing costs and complexity. With over 200 million customers worldwide, Salesforce Service Cloud by TernEdge helps companies deliver world-class support and improve operations.

With it, TernEdge allows you to manage every aspect of your organization’s interactions with customers, including sales, marketing, service, product development, human resources, and finance.